As we understand you cannot try garments on before purchasing, we are happy to provide you a refund or credit, provided your garment/s arrive back to us
within 14 days of receiving your delivery.
Garments should be returned new, unused and with all designer tags still attached. Returns that are damaged, marked, worn, tags removed or altered may not be accepted and will be sent back to the customer. We will not accept the return of items that have make-up stains, animal hair, perfume,
deodorant marks/smell as these are signs of wear.
It is essential that returned items have not been worn, all labels are attached, and that you take care to protect the item/s when posting. If garments are marked by you, we have the right to return them back to you and not authorise a refund.
You can choose between:
1) A full refund minus $10 to cover the original cost of shipping
(if you received free shipping on your order)
2) A credit note to the value of your full purchase price including your shipping costs
PLEASE NOTE: There is no refunds or exchange on sale items.
You can obtain a refund for your online purchase by sending it back to our head office after you have notified us by email email@example.com
Please enclose the garment/s you wish to return, and post back to us using a traceable mail method within 14 days of delivery.
We recommend you choose express or tracking post to ensure your return arrives back to us within our returns policy period. Customers are responsible for return shipping charges and ensuring the parcel arrives to us safely. We cannot process returns on missing parcels or items that are damaged in transit on the way back to us.
Post your returns to:
Fashion Brands Collective Pty Ltd
8/46 Blanck Street,Ormeau 4208